M-PESA: Mobile Money for the “Unbanked” Turning Cellphones into 24-Hour Tellers in Kenya

Mobile Money: the Economics of M‐pesa 1

Mobile money is a tool that allows individuals to make financial transactions using cell phone technology. In this paper, we report initial results of two rounds of a large survey of households in Kenya, the country that has seen perhaps the most rapid and widespread growth of a mobile money product – known locally as M‐PESA – in the developing world. We first summarize the mechanics of M‐ PESA...

Mobile Payments Go Viral M - PESA in Kenya

-PESA is a small-value electronic payment and store-of-value system in Kenya accessible from ordinary mobile phones. It has seen exceptional growth since its introduction in March 2007. Now in use by 9 million customers—40 percent of Kenya’s adult population—the system processes more transactions domestically than Western Union does globally. M-PESA’s market success is the result of the interpl...

Examining the Adoption, Usage and Outcomes of Mobile Money Services The Case of M-PESA in Kenya

M-Money Channel Distribution Case – Tanzania Vodacom Tanzania M-PESA

Examining trust in mobile banking transactions: The case of M-PESA in Kenya

This chapter examines how trust can emerge and be sustained in the context of mobile transactions. It focuses on M-PESA, a mobile banking system in Kenya, using data from an ethnographic study that was deployed in Kibera—one of Africa’s largest slums. We present research in progress and discuss two main findings. Firstly, interpersonal trust relations between the customers and agents are weak. ...